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August 24, 2007
Banks shortchange customers with second rate online service
Research finds quicker to call for information than surf or email Cambridge, UK, 22 August 2007: Despite UK banks investing millions in the internet, it is faster to phone contact centres for basic information, according to the latest annual multi-channel customer service research from eService
From Banks shortchange customers with second rate online service
Posted by Michael at August 24, 2007 05:09 PM
